Questions About

Ordering

You can place your order on our toll free 1-866-333-3715 
or order by filling out our Order form and returning by either

fax or US mail. 

 

Alamo City Gold & Silver
950 N.E. Loop 410, San Antonio, TX 78209

 acgse@swbell.net

 

 Fax or US Mail Order Form 

 

Be sure to check the current prices of badges as gold goes up, so do our prices.

 PRICES

 

If you did not see your badge listed, please contact us by email or phone.

We may already be making it for another officer, or we would be happy to custom create your department badge, for a small additional set up fee. 

 

Please provide bitmap, jpg, gif or tif picture of your actual badge, or camera ready department artwork by email and or US Postal service. Be sure to include the department and the officers name in the subject line. NEW Orders take an additional set up and manufacturing time, Please allow 10 to 14 business days for completion of your order. 

 

We will be glad to assist you in any custom design request.

 

 

The Ink

   Our badges come with a black antique Indian ink, which is standard in the jewelry industry to highlight lettering for items such as class rings. With proper care of your badge, the Indian ink will last for many years, however, it is NOT permanent. In addition, if you expose the badge and the ink on the badge to excessive water or heat exposure, it will cause the Indian ink to "float" up & out of the pendant in areas. Also, the chemicals in most standard jewelry cleaners will cause the ink to be removed in areas. Do not expose your badge to alcohol, acetone or any other cleaning solvent. Should your badge become so dirty that it requires additional cleaning, use soapy lukewarm water to gently rinse, and dry with a soft cloth. 

 

If your ink has begun "lifting" simply take it to any qualified local jeweler in your area to "re ink" (it takes only minutes & most will not charge a fee.) 

OR you may return the badge to us, and we will refurbish your badge for only the cost of shipping.

 

We appreciate your patience & understanding.

 

 

You may request that your badge be fully inked or partially inked. 

Also, we are happy to provide your badge without any ink at all should you prefer that customization.

 

 

 

Engraving

Engraving is a process by which surfacing etching is done by a machine. 

Some people choose to personalize the backs of our pendants using the engraving process. For the smaller charms (for charms bracelets and earring sizes) this is the only way your badge charm can be customized with your number. The charge for Engraving is only $1.00 per letter / number.

 

 

Engraving on back of a badge     Engraved badge number on front 

 

 

 

2 Sided "Flip" Style

A 2 Sided Flip style with recessed message is another customization option. Available with our without inking for effect, this personalization makes your piece unique. While the price is not quite double, the affect is twice as nice! 

  

 

 

 

Solder

On most of our badges, your numbers can be added with miniature 14kt yellow Gold or White Gold numbers. If we manufacture a badge in Yellow Gold - either 10, 14 or 18Kt, we prefer to set the numbers in White Gold. This allows for the numbers to be set apart & not disappear into the badge. Of course, you may specify to have the same color numbers if you wish. Since these numbers are gold, we charge $5.00 per number to solder them to your badge. For Example: The badge below to the left would have an additional fee of $20.00, to the right $15.00

 

 

 

Diamonds / Birthstones

Customizing your badge with diamonds is a nice touch and most will accommodate at least one diamond for accent - if not more. Please call or email for a price estimate to add either diamonds or birthstones to your badge.

 

 

 

 

In Master

If we are setting up your badge for the first time, or making custom changes in the artwork- you can have your badge numbers set "in the master." There is an additional fee to customize your badge this way, but it is a very polished look.

Some badge styles lend themselves to a raised style, while others look better recessed. Please see the examples below and specify which you would prefer.

 

 

 

 

Two Tone Effects 

Another nice effect is a two tone look. The above badge for El Monte is done

with a special technique casting individual pieces in both White Gold and Yellow Gold and then assembling the pieces together to make a 3 dimensional two tone 

badge. These custom designed orders take 2-3 weeks to complete and prices vary depending on each badge designs unique requirements. Another option for a two tone look is to manufacture the badge in Yellow Gold, and finish out individual banners with a rhodium plating, much like a gold plating technique. This is a "top coat" finish which gives the effect of a two tone badge, without the additional costs of the 3D process. The rhodium plating effect is done for a minimal additional fee. We can also highlight banners with a gold plating as seen in Rindge badge below.

  

 

 

Reversible  or "Flip" Designs

Having two badges back to back, or a St Michael's design on the reverse side is a unique way to personalize your badge creation. There are some limitations, due to badge shapes, but we can work with you to find the perfect match.

 

 

 

Enameling 

Another option we have to really personalize your badge, is an effect called enameling. It is added to badge after finishing in blue, red and black colors. The enameling option is available for a minimal additional fee. The process requires 48hrs additional manufacturing time, and is not available for RUSH orders. For more info click here ENAMEL  

 

   

 

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 Alamo City Gold & Silver
950 N.E. Loop 410, San Antonio, TX 78209

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