Questions About

Privacy
SA Diamonds is committed to protecting your privacy. We promise to keep all the personally identifiable information that you share with us confidential. We only collect personal information from customers in order to:

  • Process an order;

  • Verify your identity for payment authorization;

  • Contact you regarding your order status;

  • Ship your order to you;

  • Enter you in a sweepstakes (if you request);

  • Allow you to apply for financing;

  • Send you news from SA Diamonds (if you request);

  • Generate anonymous statistics

 

Participation in Contests or Sweepstakes
If you choose to participate in a SA Diamonds promotion (contest or sweepstakes), SA Diamonds will share your personal information with those organizations running the applicable promotion in order to ensure your ability to redeem that promotion with the third-party partner managing that promotion.
SA Diamonds offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide to SA Diamonds.

Sending this Product to a Friend
When you e-mail a product to a friend, you and your friend's names and e-mail addresses are requested. This ensures that your friend will know that you have requested that SA Diamonds send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

Refer a Friend
Using a SA Diamonds form, you can also refer a friend to the SA Diamonds Web site. You and your friend's names and e-mail addresses are requested to ensure that your friend will know that you have requested that SA Diamonds send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

To ensure all your personal information is kept private, your personal information and credit card number are encrypted with SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted. Your credit card information is stored in a database inaccessible to the Internet. SA Diamonds is constantly monitoring the status of its Internet security and performs monthly Web security reviews to evaluate the effectiveness of current practices, as well as new technology applications that may make SA Diamonds even more secure.

Customer Surveys
SA Diamonds works with an independent researcher to send surveys to customers who have opted to receive communication from SA Diamonds. Never at any time will input in these surveys be tied to an identifiable person. Participation in these surveys is completely voluntary, and your input is kept strictly confidential and used solely for the purposes of research.

f a third party obtains your personal information from a purchase made with SA Diamonds and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, SA Diamonds will cover up to the entire $50.*

The only time SA Diamonds will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.

If you have questions about this privacy statement, please contact the SA Diamonds customer service department at service@sadiamonds.com  or at 210-390-9300

* SA Diamonds will cover this liability if the unauthorized use resulted through no fault of yours from purchases made on SA Diamonds' secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
Updated April 29, 2001  

 

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 Alamo City Gold & Silver
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