Warranties, Refunds & Exchanges To ensure that you are completely satisfied with your purchase, we offer you a 7 day money back guarantee. You may return the order for a full refund or exchange within 7 days following the purchase of your order. To Return Your Order (1) Contact Us to receive your return authorization code, which you will need to write on the return shipping label. Using the Customers Scrap Gold Sometimes your scrap gold comes to us with a varied mixture of alloys in the gold, especially if your gold comes from a sentimental heirloom piece from 50+ years ago. This is especially true when rose gold or white gold are added to the "mix". To allow for the best cast finish possible, we prefer to "trade" your gold for our purified properly alloyed gold, however, we can use your actual gold. When your gold is used, we cannot "guarantee" proper color mix or finish throughout the piece. If a re-cast is required due to an inadequate gold quality, the customer is responsible for the cost of the second casting charge. ($235.95) Customers can choose to keep the piece "as is" or re cast for a proper finish.
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